Monday, January 1, 2018

For Better Business Telephone Systems Surrey BC Businesses Change To VoIP

By Michael Gibson


The business landscape has changed considerably. Technology has allowed companies, large and small, to compete on a global level. Previously closed markets are now accessible. Competition is at an all time high. Business experts agree that only those companies that remain on the cutting edge of technology can hope to thrive. Consumers have higher expectations and they have many more options than they used to. So, when thinking about better business telephone systems Surrey BC companies need to consider VoIP.

Communication through the internet is not a new idea at all. It never really took off in the beginning, however, because it would only work where users had access to the internet. In the early days of the internet access was restricted to small areas and the access speed and reliability of the connection was not satisfactory. This has changed, however, and today anyone can access the internet just about everywhere. VoIP became extremely popular.

For many new VoIP clients, the very big initial attraction is the possibility to save a significant amount on the communications bill. This is not an idle promise. Many companies have reported that, after switching to VoIP they have saved more than have of their previous telephone bills. As welcome as the savings are, companies also quickly find out that internet based communication enhance the productivity of users and this inevitable lead to higher profits.

The single biggest drawback of older telephone systems is that they require users to be physically present at their desk when they make or receive calls. If the user was away from his desk, the caller had no choice but to leave a message. This led to poor service standards and lost business. With VoIP it does not matter where the user is. As long as he has internet access he can use all the features of the system

VoIP users are free to use the device of their choice to access the system. Smart phones, laptop computers and tablets can all be used. In fact, any device that can access the internet can be used. In addition, all user records are stored in the cloud and these records are always fully synchronized. This means that it does not matter which device a user use at any specific time. All his records will always be available.

Older systems did offer useful features such as call holding, voice mail and call forwarding. VoIP offers all these features and then some. It offer users the ability to transfer calls to other users even if that other user is at a remote location. Users have access to voice to mail, voice to fax and video conferencing facilities. These features all allow users to be more efficient and productive.

Older systems required a large initial capital outlay because a separate hardware installation was needed at every branch or location. Each installation had to be manned by an operator. With VoIP only one central installation is required. No operators are necessary. Maintenance cost is therefore very low. Best of all, the entire system is hosted by the service provider who remains responsible for upgrades.

It seems as if VoIP will become the new industry standard when it comes to communication. Ongoing technological developments will probably further enhance the efficiency and popularity of VoIP. For users, VoIP is a complete win win situation.




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